New contact register procedures

New contact register procedures

New contact register procedures

2 December 20

From Saturday 5 December, the WA State Government will require businesses including gyms and recreation centres to maintain contact registers for WA Health Department COVID-19 contact tracing, in the event of an outbreak.

In line with these requirements, Lords will be implementing some new procedures from Saturday 5 December.

While there will be no changes to our opening hours or program offerings, all visitors to the centre (including members, sports teams, spectators, staff, contractors or those attending externally run programs) will be required to check-in to the centre when they first arrive in one of two ways:

  1. Via the SafeWA check-in app. SafeWA provides a secure and convenient way for you to register your attendance at Lords. You can download the app via the App Store or Google Play, prior to your next visit the Lords. When you arrive, simply open the app and scan the QR code displayed at the entrance, or at various check points around the centre.

  2. If you do not wish to use the SafeWA app, you must visit reception or the café to manually check-in via our written register. This register and all personal details on it will remain secure and confidential.

Please understand that this is a WA State Government mandated process, and by entering Lords, you are agreeing to check-in using one of these methods.

Find out more about the State Government’s contact register requirements and the SafeWA app.

Thank you for your continued support.




Q: Why do I have to provide my contact details when I visit Lords?

Your personal details are being collected to support public health efforts to reduce the risk of an uncontrolled COVID-19 outbreak in WA.

The State Government require all visitors to Lords to provide their contact details in order to make contact tracing more efficient, if it becomes necessary. This helps stop the spread of COVID-19 infection.

If you have been at a venue at the same time as someone who later tests positive to COVID-19, providing your details means the Department of Health can quickly contact you so you can then make important decisions to protect your health and the health of your family and close contacts, and prevent the further spread of COVID-19.

Q: What information will be collected?

The SafeWA app or the manual register will collect your name and phone number, and record the location, date and your arrival time at Lords.

Q: Will Lords use my personal details for any other purpose?

No. Your personal details are being collected solely to support public health efforts to reduce the risk of COVID-19 spreading in WA. If you enter using the free, secure and hygienic SafeWA contact register app, the data collected goes directly to WA Health and Lords does not have access to these details.

If you use the manual written register, Lords will ensure your details are kept safe and confidential, and only shared in the event of an outbreak, at which point they will be passed onto the Health Department.

Q: Do I need to download the SafeWA app before I visit Lords from 5 December?

We recommend that you download the SafeWA app from the App Store or Google Play before you visit, so that you can check-in and go about your visit as easily as possible. If you don’t wish to download the app or don’t have a smartphone, please visit reception or the café when you first arrive to manually check-in.

Q: Do I have to check-in every time I visit Lords? What if I wish to leave for a short time, then return to Lords later?

You are required to check-in each and every time you visit Lords from 5 December, until further notice.
To ensure our contact register is as thorough as possible, we ask that you check-in every time you enter the building, even if you just left to get something from your car.

Q: Where and how can I check in using the SafeWA app at Lords?

We ask that you check-in when you first arrive at Lords. We will have QR codes displayed at every entrance to the building, as well as down the main hallways and at reception, to avoid large groups of people gathering at the doors during busy times.

Once you have downloaded the app and filled in your contact details, you can follow these steps to check-in:

  1. Open the app and point your phone towards the QR code.

  2. Line the code up to fit in the square on your screen.

  3. The app will then allow you to check-in individually, or to also add the details of someone accompanying you who does not have the app.

  4. You are now checked-in! Please enjoy your visit to Lords.

Q: Where and how can I check in if I don’t want to download the app, or if I forget my phone?

You can check-in via our manual register at reception or at the café. We recommend arriving a little earlier than usual if you want to use the manual register, just in case there are several people needing to check-in manually at the same time.

The manual register involves filling out a paper contact form, and dropping it off in the available contact register collection box.

Q: Do I need to register my kids if we visit Lords together?

All individuals aged 16 and over need to check-in individually every time they visit Lords. Children aged 15 and under do not need to check-in.

Q: Can I be refused entry for not checking-in via the app or the manual register?

The State Government has listed Lords as one of the businesses that must maintain a contact register. As such, from Saturday 5 December, it is mandatory for everyone who enters Lords to check-in as part of this process. Entry will be refused for failure to register via one of the two methods available.

If you have any additional questions, please send them through to

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