We are very pleased to announce that in line with the State Government’s second phase of post-lockdown restrictions, Lords is now open again.
Our social sports competition will be resuming on Monday 10 May. Fixtures for this week's games are available here. Please contact the sports team via firstname.lastname@example.org if you have any questions.
Our age-friendly community fitness classes at Shenton Park and The Palms community centres are also resuming in the week starting 10 May 2021.
On Thursday afternoon, the State Government announced that mask restrictions in the Perth area will be relaxed from 12.01am on Saturday 8 May. This means that wearing a mask will no longer be mandatory for any visitors to Lords once we open at 7am this Saturday morning.
Please note that until Saturday 8 May 2021, all visitors to the centre will still be required to wear masks, except when swimming, showering or drinking.
As always, all attendees will be required to adhere to strict social distancing measures including keeping 1.5 metres distance from others at all times.
For more information, please read through the frequently asked questions below. If you have any further questions, please use the contact form below or email email@example.com and we will get back to you as soon as we can.
Thank you for your continued support!
Frequently asked questions
Is Lords open?
Yes, Lords is now open.
Are there any other rules in place?
Yes. Until Saturday 8 May all visitors to the centre will be required to wear masks at all times, excluding when using the pool, showering or drinking water. Exemptions apply including for medical reasons and children aged 12 or younger.
Members will still be required to check-in via the SAFE WA app or manual register every time they visit Lords as well as continuing to practise social distancing and effective hygiene practises while they are in the centre.
Are the café, crèche and sports courts open?
The café and crèche are now open.
Sports court use is also allowed, subject to standard booking terms and conditions as well as mask restrictions (until Saturday 8 May).
Will I need to book to access the centre?
Members will still need to register for group fitness classes and book for court use. Members who wish to use the gym, pool or other facilities do not need to book.
What are you doing to keep the centre safe?
We have updated our COVID Safety Plan in accordance with the latest reopening requirements. All members and visitors will be required to wear masks (until 8 May) and check in via the Safe WA app or manual register to enter the centre. Once inside, all visitors will be required to maintain social distancing measures and comply with centre signage at all times to help us keep the centre safe and healthy.
We are remaining vigilant and will be continuing our increased cleaning regime as well as monitoring centre attendance numbers closely to ensure we stay within the required total numbers. We will continue to have hand sanitiser available for both staff and customers and our equipment is being cleaned regularly.
Where do I have to wear a mask?
All visitors and staff will be required to wear a mask at all times until Saturday 8 May, excluding when using the pool, showering or drinking water.
Exemptions apply including for medical reasons and children aged 12 or younger.
How do I access the centre?
All Lords members can access the centre as per usual, as long as they ensure they continue to check-in via the Safe WA app or manual register upon arrival.
My regular direct debit membership was suspended during the closure. When will I start getting charged?
From 1 May 2021 your regular direct debit payment schedule recommenced.
My regular upfront membership was suspended during the closure. What will happen to this membership?
From 1 May 2021 your regular membership resumed and the time you had left on your membership has recommenced. All upfront membership durations have been extended accordingly.
My regular visit card was suspended during the closure. What will happen to this membership?
If you are a visit card holder, the expiry of your card has been extended to account for the temporary closure. You can now continue to use your remaining visits and your expiry date has begun counting down once again.
I am an off-peak pool only member. When will I start getting charged?
From 1 May 2021 your regular direct debit payment schedule recommenced.
My last direct debit was processed during the closure. What happens?
Your membership is currently in credit. This means that your next membership payment will be reduced to account for the closure.
I’m don’t want to return yet. Am I able to suspend?
If you would like to suspend your membership, please email us at firstname.lastname@example.org.
Please note that standard suspension terms and conditions apply, including maximum suspension terms and applicable fees. We do have a medical suspension policy in place.
I am not a current member but would like to purchase a membership. What are my options?
We are accepting new membership applications via our online portal. We also recommend taking a look at our May membership promotion!
Who can I email with my membership enquiry?
If you have a memberships question, please email email@example.com
Health and fitness
What will the group fitness timetable look like now that Lords has reopened?
We are once again running our regular group fitness timetable as it was prior to the closure.
Please note that our age-friendly community fitness classes at Shenton Park and The Palms community centres will resume in the week starting Monday 10 May.
Do I need to book my group fitness class online?
We require you to register for group fitness classes, in one of three ways:
Via our online member portal (registrations open 12 hours prior to class).
Via our self check-in kiosk in the reception area (registrations open three hours prior to class).
In person with one of our friendly team members via the reception desk.
As classes do have maximum capacities, we recommend booking in for busy sessions such as RPM and aqua via the online portal, to avoid disappointment if the class books out prior to the kiosk bookings opening.
Is the gym available?
Yes the gym is open and all gym equipment is available.
Is the pool available?
Yes, the pool is available.
Do I need to book a gym or pool session time?
No, bookings are not necessary for gym or pool use.
What should I bring for my class, gym or pool session?
Please ensure you bring your mask (until 8 May), an exercise towel, a yoga mat where necessary, a water bottle and a smile!
Are the change rooms available?
Yes, change rooms, showers, lockers and restrooms are all available.
Are the café and crèche available?
Yes, the café and crèche are open again.
Do I need to book for the crèche?
There is no need to book for the crèche.
Does my child have to wear a mask in the crèche?
The State Government has advised that masks are strongly encouraged but not mandatory for children 12 years of age or under. Please note that if your child is able to wear a mask, it is our preference that they do so until Saturday 8 May.
Additional cleaning and hygiene practices are in place for crèche staff and we ask that parents follow the directions on the signage placed on the door.
Are the spa and sauna available?
The saunas (male and female) is now available with a maximum of two people at one time.
The spa is also now available with a maximum of one person at a time.
In fairness to your fellow members, we ask that you do not exceed 15 minutes in the spa or sauna at one time.
Are water fountains available?
Yes, water fountains will are available.
Sports and court use
Is the social sport competition resuming?
Our social sports competition is resuming in the week starting Monday 10 May.
Fixtures for next week’s games are now available here, and we are hard at work planning out the rest of the season to ensure that we are providing the best possible competition for all our teams.
Is court bookings and walk-in court use available?
Yes, court bookings are now available, subject to standard booking terms and conditions and mask requirements (until Saturday 8 May).
Are the squash courts available?
Yes, our squash courts are available to book.
Who can I contact if I have further questions?
We recognise there is a lot of information to go through and you may have questions. If you need any help regarding this information please email firstname.lastname@example.org.
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