Lords full reopening

Lords full reopening

1 June 20

We're reopening!

As of 6 June, the State Government is lifting restrictions on health and fitness facilities as part of phase three of WA’s roadmap to reopening.

We are excited to announce that Lords will be fully reopening as of Saturday 6 June 2020, in line with phase three guidelines. This includes all gym, group fitness, pool, spa, sauna, café, crèche and sports court facilities.
 
In addition, Lords will be waiving all membership payments for current members for the duration of June. This means that you can use the gym, pool and group fitness facilities for free for the rest of this month.
 
All Lords members will be placed on a temporary free COVID care membership which will expire on 30 June. To activate this temporary membership, simply present your existing membership tag to reception on your first visit to the centre.

Rest assured that we are remaining vigilant and have updated our COVID Safety Plan in accordance with the phase three lifting of restrictions. We will be continuing our increased cleaning regime as well as monitoring centre attendance numbers closely. We have hand sanitiser available for both staff and customers, and our equipment is being cleaned daily.

 All members will be required to maintain social distancing measures and comply with centre signage at all times to help us keep the centre safe and healthy.


Frequently asked questions

Menu:

 

 Opening hours and access

When will the centre open?
Lords will reopen all facilities on Saturday 6 June 2020. Centre opening hours will be as follows:

Area

Monday to Friday

Saturday

Sunday

Centre

5.45am to 9pm

7am to 5pm

8am to 2pm

Court bookings

5.45am to 8.45pm

7am to 4.45pm

8am to 1.45pm

Gym and pool

5.45am to 7pm

7am to 1pm

8am to 1pm

Café

8am to 7.30pm

8am to 1pm

9am to 1pm

Crèche

8.30am to 1.30pm

8am to 12.30pm

Closed

Will I still need to book to access the centre?
Members will still need to register for group fitness classes and book for court use. Members who wish to use the gym, pool, café or other facilities do not need to book.

What are you doing to keep the centre safe?
We have updated our COVID Safety Plan in accordance with the phase three lifting of restrictions. We are remaining vigilant and will be continuing our increased cleaning regime as well as monitoring centre attendance numbers closely. We have hand sanitiser available for both staff and customers, and our equipment is being cleaned daily.

 All members will be required to maintain social distancing measures and comply with centre signage at all times to help us keep the centre safe and healthy.
 

 Memberships

How do I access the centre?
Lords will be waiving all payments for the rest of June 2020. This means that you can access the gym, pool and group fitness free of charge until 30 June – it’s on us!

All Lords members will be placed on a temporary free COVID care membership which will expire on 30 June. You just need to present your existing membership tag to reception on your first visit to activate this temporary membership.

I already opted in for the COVID care pay-as-you-go membership. What happens to this now?
You just need to present your existing membership tag to reception on your first visit to continue access under the COVID care temporary membership. There will no longer be a charge to attend a class or the pool until 30 June.

My regular direct debit membership is currently suspended. When will I start getting charged?
From 1 July 2020 your regular direct debit payment schedule will recommence. 

My regular upfront membership is currently suspended. What will happen to this membership?
From 1 July 2020 your regular membership will resume. This means that if you had six months left on your membership, this remaining six months will resume on 1 July 2020.

My regular visit card is currently suspended. What will happen to this membership?
If you are a visit card holder, the expiry of your card will be extended to account for the temporary closure and the complimentary month of June. From 1 July 2020 you will be able to use your remaining visits and your expiry date will begin counting down once again.

I am an off-peak pool only member. When will I start getting charged?
From 1 July 2020 your regular direct debit payment schedule will recommence. 

My last direct debit was processed on 23 March, date of closure. What happens?
Your membership will be in two weeks in credit. This means that your membership for the first two weeks of July has already been paid and your next payment will take place on 15 July.

How do I reactivate my regular membership from 1 July?
There is nothing you need to do. Your regular membership will be reactivated by the memberships team, unless you choose to extend your suspension. Contact the memberships team via memberships@subiaco.wa.gov.au to find out more.

I’m not ready to return and prefer to wait until phase four. How long can I stay suspended?
If you would like to extend your membership suspension, please email us at memberships@subiaco.wa.gov.au by 19 June 2020.

Please note that standard suspension terms and conditions will apply after 30 June, including maximum suspension terms and applicable fees. We do have a medical suspension policy in place.

I am not a current member but would like to purchase a membership. What are my options?
We are accepting new membership applications again! All new members are also eligible for our COVID care temporary free membership. Please contact our memberships team to find out more.

Who can I email with my membership enquiry?
If you have a memberships question, please email memberships@subiaco.wa.gov.au
 

 Health and fitness

What will the group fitness timetable look like from 6 June? Why is it different to the pre-closure timetable?
We will be launching a new group fitness timetable from 6 June, to accommodate our increased opening hours and the wider range of classes now available. 

We have adjusted some class start times to minimise the crossover of participants going from and coming to classes. We are also starting with a reduced number of classes as we understand not everyone will want to recommence coming to the group fitness environment with other people. We will monitor attendances on a weekly basis and add more classes as demand increases.

Will cycle classes be available?
Yes! We are excited to be adding cycle classes back onto the timetable.

Additionally, we’ve given the cycle studio a little makeover during the closure and have a set of brand new BODY BIKES ready and waiting for you to try them out!

Do I still need to book my group fitness class online?
We do still require you to register for group fitness classes. We are pleased to say our online member portal has been well received and will continue to be an option going forward.

For your convenience you can now register for your group fitness class in one of three ways:

  • Via our online member portal (registrations open 12 hours prior to class).

  • Via our self check-in kiosk in the reception area (registrations open three hours prior to class).

  • In person with one of our friendly team members via the reception desk.

Find out more about how to use the online member portal here.

Will the gym be available?
Yes the gym will be open and all gym equipment will be available for use. Please note that the gym will be operating with the following opening hours:

  • Monday to Friday: 5.45am to 7pm

  • Saturday: 7am to 1pm

  • Sunday: 8am to 1pm

Do I need to book a gym session time?
No, bookings will not be necessary for gym use.

When will the pool be available?
Please note that the pool will be operating with the following opening hours:

  • Monday to Friday: 5.45am to 7pm

  • Saturday: 7am to 1pm

  • Sunday: 8am to 1pm

Do I need to continue to book a pool use session time?
No, bookings will no longer be necessary for pool use (excluding aqua and swim squad).

What should I bring for my class, gym or pool session?
As per pre-closure, please ensure you bring an exercise towel, yoga mat, water bottle and a smile!
 

 Other facilities

Will the change rooms be available?
Yes, change rooms, showers, lockers and restrooms will all be available from Saturday 6 June.

Will the café and crèche be available?
Yes. The café and crèche will reopen this Saturday 6 June, with reduced operating hours.
The café will open:

  • Monday to Friday: 8am to 7.30pm

  • Saturday: 8am to 1pm

  • Sunday: 9am to 1pm

The crèche will open:

  • Monday to Friday: 8.30am to 1.30pm

  • Saturday: 8am to 12.30pm

  • Sunday: Closed

Do I need to book for the crè​che?
There is no need to book for the crèche. We have assessed our crèche against the requirements under the phase three directions from the state government and we can operate safely with our normal procedures.

Additional cleaning and hygiene practices are in place for staff and we ask that parents follow the directions on the signage placed on the door.

Will the spa and sauna be available?
The saunas (male and female) will be available from Saturday 6 June, with a maximum of two people at one time. The spa will be available from Saturday 6 June, with a maximum of one person at a time.

In fairness to your fellow members, we ask that you do not exceed 15 minutes in the spa or sauna at one time.

Will water fountains be available?
Yes, water fountains will be available from 6 June.

 Sports and court use

Is the social sport competition resuming?
Our social sports competition will be resuming from 22 June 2020.

Please visit the sports page for more information.

When will casual court bookings become available?
Casual court use will be available from Saturday 6 June. Regular booking fees and procedures will apply.

Will the squash courts be available?
Yes, our squash courts will be available to book from 6 June.
 

Who can I contact if I have further questions?
We recognise there is a lot of information to go through and you may have questions. If you need any help regarding this information please email lords@subiaco.wa.gov.au or call 6229 6600.
 



 Back to Health and Fitness Blogs